Delivery and return

Delivery and Return Policy – Bloom&Glow

Shipping

  • Products are shipped within a maximum of 48 hours after your order.

  • Orders are usually delivered within 6 to 12 working days (Monday to Friday).

Order Tracking

  • Your tracking number is available by clicking the “Track my order” link in your order confirmation or shipping confirmation email.

  • Tracking becomes visible approximately 4 days after shipment.

  • You will receive two emails:

    1. Order Confirmation – sent immediately after your purchase.

    2. Shipping Confirmation – sent once your order has been dispatched.

Important: Please monitor your tracking status, as your order may be held at the post office even without a delivery notice in your mailbox.

  • Parcels are held for 15 days at the post office. After this period, they are returned to us and a redelivery fee may apply.

Order Cancellation

  • You have 2 hours after placing your order to cancel it by contacting us at contact@bloomandglow.com.

  • After this time, a refund can only be made once your order has been returned to our warehouse in full.

Undeliverable Address

  • It is the customer’s responsibility to provide a correct and deliverable address.

  • Bloom&Glow is not responsible for orders not delivered due to an undeliverable or incorrect address provided at checkout.

  • If you notice an error in your delivery address, you must inform us within 2 hours of placing your order at contact@bloomglow.co.

  • All additional costs caused by an incorrect address are the responsibility of the customer.

Delivery Policy

At Bloom&Glow, we do our best to ensure that your order reaches you quickly and safely.
However, once a package is marked as delivered by the carrier, we cannot be held responsible if the package is reported as not received.

If your package is marked as delivered but you have not received it:

  1. Check your delivery address – make sure it is correct and complete.

  2. Look around your property – porch, letterbox, garage, behind plants, or safe spots.

  3. Ask neighbours or building management if they accepted the package on your behalf.

  4. Contact the carrier (USPS, FedEx, UPS, Royal Mail, Evri, etc.) with your tracking number.

  5. File a claim with the carrier if the package cannot be located – most carriers offer compensation.

Important Note:

  • We cannot issue refunds or replacements for packages marked as “Delivered” by the carrier.

  • By placing an order on our site, you agree to our shipping and delivery terms.

📩 For assistance, contact our support team at contact@bloomglow.co.